Shipping, Return & Layaway Policy
Shipping Policy
Thank you for choosing Thruway Sporting Goods for your sporting equipment needs. Please review our shipping policy carefully before making a purchase.
- Shipping Rates:
- Shipping rates are a flat fee regardless of order total or weight. Shipping costs will be displayed during the checkout process before you confirm your order.
- Delivery Time:
- We strive to process and ship orders as quickly as possible.
- Delivery times may vary based on your location and selected shipping method.
- You will receive a shipping confirmation email with tracking information once your order has been dispatched.
- At this time we are only offering standard & economy shipping.
- No Free Shipping:
- Thruway Sporting Goods does not offer free shipping on any orders.
- Periodically promotions are run for free shipping and it will be clearly stated on out site.
- Customers are responsible for covering the full cost of shipping.
- Incomplete / Incorrect Addresses or Mismatched Addresses:
- Customers are responsible for providing accurate and complete shipping addresses.
- Thruway Sporting Goods reserves the right to cancel orders if the billing and shipping addresses do not match. Due to an increase of fraudulent orders this is closely monitored.
- Thruway Sporting Goods is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Oversized Items
- There are items we list online that are only available for pick up in store due to size and weight. This can include items like the following :
- Kayaks, fishing rods, boat batteries, oversized tents, roof racks, weights and nets.
- If you have questions regarding shipping of items, please send us an email : Orders@shopthruway.com
Package Forwarders
- Thruway Sporting Goods is not responsible or will be held liable for any damage that occurs after the items are delivered to the shipping address provided at the time of purchase.
- Thruway Sporting Goods reserves the right to cancel orders that are suspected of going to freight or mail forwarding services.
- Thruway Sporting Goods is currently only shipping within the United Stated. At this time we do not plan on offering international shipping of any kind.
- Thruway Sporting Goods is committed to lessening the carbon footprint and waste associated with shipping. We aim to reuse shipping materials whenever possible and focus on using biodegradable and fully recyclable products in our packing and shipping process.
By completing a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this shipping policy. If you have any questions or concerns, please contact our customer service team at Orders@shopthruway.com
Return Policy
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No Free Returns:
- It is the customers responsibility to ensure the item they are purchasing is correct.
- Please carefully review product descriptions, specifications, and sizing information before making a purchase.
- In the rare event that you receive a damaged or defective item, please contact our customer service within 48 hours of receiving the order, and we will assist you with a resolution.
- Item are eligible for return within 15 days of order receipt.
- Condition Of Items For Return:
- Unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable
- If the original method of payment is unavailable, we will issue your refund in the form of store credit.
Final Sale / Sale Items
- Please note that many of our sale items are final sale.
- Thruway Sporting Goods is not responsible for customer who do not abide by this disclaimer.
- Thruway Sporting Goods has the right to deny returns and exchanges of items that are discounted and or marked final sale.
- Please ensure the size, color, style and specifications are exactly what you are looking for prior to making your purchase.
- Please contact us PRIOR to making your purchase for advice, questions or concerns about the item/s in question.
Buy Online, Pick Up In Store (BOPIS)
At Thruway Sporting Goods, we understand the need for convenience and efficiency in your shopping experience. Our Buy Online, Pick Up In Store (BOPIS) service allows you to shop for your favorite sporting goods items from the comfort of your home and collect them at your convenience from our store.
How It Works
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Browse and Shop Online: Explore our wide range of products available on our website. Select the items you wish to purchase and add them to your cart.
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Select 'Pick Up In Store' Option: During the checkout process, choose the 'Pick Up In Store' option as your preferred delivery method.
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Confirmation and Preparation: After placing your order, you will receive a confirmation email. Our team will prepare your items for pickup.
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Visit Our Store: Once you receive a notification (either email or text) confirming that your order is ready for pickup, head to our store during operating hours.
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Pick Up Your Order: When you arrive, proceed to the front checkout area in our store and present your order confirmation (digital or printed) and a valid ID. Our staff will assist you in collecting your items.
Benefits of BOPIS
- Convenience: Skip the shipping wait times and pick up your items at your convenience.
- Save on Shipping Costs: Enjoy the convenience of online shopping without incurring shipping fees.
- Guaranteed Availability: Reserve your items online and ensure they're ready for pickup when you arrive at the store.
- Easy Returns or Exchanges: If you need to make a return or exchange, our store staff can assist you promptly.
Important Notes
- Please wait for confirmation that your order is ready for pickup before visiting our store. Orders can, in some instances, take up to 24 hours to process.
- If you need your order sooner we can do our best to accommodate, please send us a message via our Contact Us Page.
- Bring your order confirmation (digital or printed) and a valid ID for verification when collecting your items.
- Orders will be held for 3 Days ( Including Weekends), after which they may be subject to cancellation or restocking.
Layaway Policy (Only Available In Store)
- 90 Days Paid in Full – Handguns.
- 60 Days - All other merchandise.
- 20% down required. $10 restocking fee.
- No seasonal merchandise on layaway.
Contact Us
If you have any questions or need assistance regarding our BOPIS service, feel free to submit any questions or concerns via our Contact Us Page.
We aim to provide a seamless shopping experience to enhance your convenience while shopping with us at Thruway Sporting Goods.
Thank you for choosing Thruway Sporting Goods